- Refund Eligibility
1.1 We offer refunds on products made directly through our website.
1.2 To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 7 days of the original purchase date.
- The product/service must be in its original condition and not have been used, damaged, or altered in any way.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
- Non-Refundable Items
2.1 The following items are non-refundable:
- Pre order items
- Refund Process
3.1 To request a refund, please follow these steps:
- Contact our customer support team at email@example.com or +65 6294 3600 to initiate the refund process.
- Provide your order number, the reason for the refund request, and any supporting documentation if required.
- Our customer support team will review your request and may ask for additional information.
3.2 If your refund request is approved:
- We will process the refund to the original payment method used for the purchase.
- Refunds may take up to 30 business days to appear in your account, depending on your payment provider.
3.3 If your refund request is denied:
- We will provide you with a detailed explanation of the reason for denial.
- You may have the option to appeal the decision or seek further assistance from our customer support team.
- Contact Information
4.1 If you have any questions or concerns regarding our refund policy, please contact us at:
- Email: firstname.lastname@example.org
- Phone: +65 6294 3600
- Address: 4010 Ang Mo Kio Ave 10, Techplace 1 #04-03, Singapore 569626
- Changes to this Refund Policy
5.1 We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.